Troubleshoot- Speaker Issues

Step 1 - Check your sound settings

• If the device has a Ring/Silent switch, move the switch forward so that the orange isn’t showing. 
• Open Settings
• Click Do Not Disturb and check that Do Not Disturb is off.
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Step 2 – Check your sound with an app

• Open an app that has music/sound effects, then adjust the volume with your volume buttons.

Step 3 – Clear out debris

• If you can hear sound through the headphones but not through your device’s speakers, unplug the headphones and clear dust or debris from the headset port on your device.
  • A toothbrush works great for this
• Check your case to make sure it or your screen protector are not covering the receiver as this can muffle call sounds.

Step 4 – Turn off Bluetooth

• Open Settings
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• Select Bluetooth
• Turn off Bluetooth
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Step 5 – Restart your device

• Power cycle your device
• Check the sound again by making a test call or using an app.

If you have completed all of these steps and are still unable to hear during a call, please contact eSquared Communications and we will assist you further.

Email: service-request@e2cc.com

Phone: 877-371-3222