Troubleshoot- Speaker Issues

January 9, 2019

Step 1 - Check your sound settings

  • If the device has a Ring/Silent switch, move the switch forward so that the orange isn’t showing. 
  • Open Settings
  • Click Do Not Disturb and check that Do Not Disturb is off.

Step 2 – Check your sound with an app

  • Open an app that has music/sound effects, then adjust the volume with your volume buttons.

Step 3 – Clear out debris

  • If you can hear sound through the headphones but not through your device’s speakers, unplug the headphones and clear dust or debris from the headset port on your device.
    • A toothbrush works great for this
  • Check your case to make sure it or your screen protector are not covering the receiver as this can muffle call sounds.

Step 4 – Turn off Bluetooth

  • Open Settings
  • Select Bluetooth
  • Turn off Bluetooth

Step 5 – Restart your device

  • Power cycle your device
  • Check the sound again by making a test call or using an app.


If you have completed all of these steps and are still unable to hear during a call, please contact eSquared Communications and we will assist you further.


Phone: 877-371-3222

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