Pre-Billing 2.0 FAQ

1. How do I register?
   • You can send an email to assetmgmt@e2cc.com or contact your e2 Account Manager to set up the prebilling feature.
2. How do I login?
   • Navigate to www.e2cc.com and click the “Login” feature located at the top right of the webpage, or you can navigate directly to the login page using the following link: https://secure.e2cc.com/CustomerPortal/login.aspx?admin=true
3. What if I forget my password?
   • From the login page, you should see a blue hyperlink named “Forgot Your Password?”. Click the link and you will be prompted to enter your username (typically the email address), then click next. On the following screen, you will be prompted to answer the security question. Once complete, a temporary password will be emailed to you from Service-Request@e2cc.com.
4. How do I view the current/historical prebilling cycle(s)?
   • : After you log in, you will want to navigate to the “Prebilling Reports” header tab. Once there, you will see the current/historical prebilling reports indicated by ‘month/year’. Highlight the report you wish to view and the “Asset Lines” section below it will populate based upon the selection.
5. How do I edit an asset?
   • To the left of each phone number is the asset line status, clicking the status will expand the view. On the right-hand side of the expanded view you will notice a button called “Make Changes”, clicking the button will now make the fields editable. Once finished with the selections, click the “Update” button to apply the changes.
6. How do I see what I have already changed?
   • One of the subsequent fields on the asset row will either be highlighted yellow or red. The yellow color means that a value for the asset was changed, the red color indicates there is conflict. With the row highlighted, you can see the “Change History” section for all changes performed to the line.
7. How do I edit multiple assets?
   • To the left of each asset status is a checkbox. After you select the checkbox, hover over the asset status to show a dropdown arrow. Clicking the dropdown arrow and selecting “Batch Edit” will allow you to make changes to one of the editable fields. Make sure to check the “Update” box under the field then click the “Update” button.
8. What if the cost code, employee or departments is not available as a selection?
   • The edit screen has a notes section for processing such requests. Enter the new (employee name, Cost Code, etc.) information and the e2 asset mgmt. team will process the request.
9. How do I filter my prebilling report?
   • In the “Asset Lines” section of the “Prebilling Reports” you will see the header of the table, if you hover over any one of the columns you will notice a dropdown arrow. Upon clicking, you will notice several filters options available to you.
10. How do I submit my changes?
    • With prebilling 2.0 there is no need to submit your report, it will automatically be submitted when the prebilling open period has expired.
11. What if I need to make additional changes?
    • If additional changes are needed you can email assetmgmt@e2cc.com and we will try to process your request as soon as possible. We also offer phone & chat support.
12. I received a Conflict notice email, what does it mean?
    • If you received a conflict email notice; it means that another prebilling admin within your  company has made a change to an asset that you have already requested to be changed. The email will contain details of your change and the new change that was requested. Please log in to the customer portal and either accept or reject the other users proposed changes.
13. How do I export prebilling data?
    • In the “Prebilling Reports” tab you will see a table called “Asset Lines”, next to the search box you will see an ‘Actions’ button, from the drop down option choose the “Export Lines” feature and the excel download will begin.