Back to Knowledge Base

Billing FAQs

For more than 18 years, eSquared has improved how healthcare, transportation, construction, and service businesses communicate. From wireless and mobile management to mobility telematics and GPS fleet services, we help your team communicate with customers, vendors, and each other.

Work with eSquared for a partner in telecom management that will provide you with ongoing customized support, cutting-edge solutions, and competitive pricing.

When you call us, you’ll speak directly to an eSquared representative. Our award-winning customer care team is dedicated to supporting your success.

Get to know the team!

Address: 4645 S Ash Ave STE I-06, Tempe, AZ 85282

Google Map:

Cellular (ATT/Verizon/Sprint/Rogers):

Wi-Fi:

How to physically unlock the Admin Mode option for tablets enrolled in SOTI

  1. On the main MobiControl/SOTI screen, press and hold the back arrow key. You will see the two prompts shown below:

  1. Select "Administrator" and enter in admin passcode. Please note: Support will only provide code to authorized contacts.
  2. To lock device back down, open the screen to the MobiControl application
    1. Press and hold the back-arrow key.
    2. Select the Prompt “User Mode”

  1. Put the device into Admin Mode (see Admin Mode guide)
  2. From any Home screen
    1. Tap the Menu key
  3. Tap Settings.
    1. If using the List view, tap Menu -> Tab view.
  4. Tap the Networks tab.
  5. Tap More.
  6. Tap Mobile networks.
  7. Tap Access Point Names.
  8. Tap the Menu key, and then tap New APN.
  9. Verify and update the following settings for the Data APN:
    1. Name: Jasper Data
    2. APN: esquaredinternet.com.attz
  10. Tap Save.
  11. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.
question mark
What payment methods are accepted?

We accept electronic payments in the form of ACH, credit cards and e-check. We do not accept paper checks.

marker
Where should remittance advice be sent?

All remittance advice must be emailed to AR@e2cc.com.

i
Can I set up automatic payments?

Complete the ACH Auth form or Credit Card Auth form and email the completed form to billinginquiries@e2cc.com.

i
If I am tax-exempt, what documentation do I need to provide?

Please provide Sales and Use Tax Unit Exemption Certificates for any states in which you have received tax-exempt status, and email to billinginquiries@e2cc.com.

i
How do I access my invoices?

All your invoices can be viewed inside our billing portal. Click here for a detailed walkthrough.

i
How do I pay an invoice in the portal?

All your invoices can be paid using our billing portal. Click here for a detailed walkthrough.

i
How do I change the billing contact on file for my company?

You may send a request to billinginquiries@e2cc.com with the new billing contact’s information: first name, last name, email address, and phone number.

i
My company name changed; how do I get this updated on our invoices?

If you need to update your company name, reach out to your eSquared Account Manager to start that process for you.

i
Why did I receive multiple invoices?

You will receive one invoice per shipment, along with a separate invoice for recurring services, if applicable, to your company.

i
I already paid for my order, why did I get an invoice?

All shipments generate an invoice. Your initial sales order may not include shipping or other services added during processing.

i
Can't find an answer here?

If you have any additional questions, please contact the accounting team at billinginquiries@e2cc.com. Be sure to include:

  • Company Name
  • Related Sales Order numbers
  • Related invoice numbers
  • Screenshots, if applicable

Copyright ©2023 eSquared Communication Consulting. All Rights Reserved.

chevron-down