1. Frequently Asked Questions

Frequently Asked Questions

Address: 4645 S Ash Ave STE I-06, Tempe, AZ 85282

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How to physically unlock the Admin Mode option for tablets enrolled in SOTI

  1. On the main MobiControl/SOTI screen, press and hold the back arrow key. You will see the two prompts shown below:

  1. Select "Administrator" and enter in admin passcode. Please note: Support will only provide code to authorized contacts.
  2. To lock device back down, open the screen to the MobiControl application
    1. Press and hold the back-arrow key.
    2. Select the Prompt “User Mode

  1. Put the device into Admin Mode (see Admin Mode guide)
  2. From any Home screen
    1. Tap the Menu key
  3. Tap Settings.
    1. If using the List view, tap Menu -> Tab view.
  4. Tap the Networks tab.
  5. Tap More.
  6. Tap Mobile networks.
  7. Tap Access Point Names.
  8. Tap the Menu key, and then tap New APN.
  9. Verify and update the following settings for the Data APN:
    1. Name: Jasper Data
    2. APN: esquaredinternet.com.attz
  10. Tap Save.
  11. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.