• Battery Troubleshoot Guide

    iPhone/iPad Battery Troubleshoot Determine Battery Health: Let’s start by checking the current health of your battery. If a battery is old or defective, its capacity might be reduced, which will prevent your phone from holding as much charge as it once did.  Check Battery Maximum Capacity and Performance Go to…

  • Mobile HotSpot Troubleshoot

    Enabling Mobile Hotspot iOS: Note: Wi-Fi must be turned off to enable Personal Hotspot. Go to Settings Tap on Personal Hotspot. Select the Personal Hotspot switch to turn the mobile hotspot on. Note: The Personal Hotspot network name is the same name as your iPhone. To change the personal hotspot’s…

  • Troubleshoot- Speaker Issues

    Step 1 – Check your sound settings If the device has a Ring/Silent switch, move the switch forward so that the orange isn’t showing.  Open Settings Click Do Not Disturb and check that Do Not Disturb is off. Step 2 – Check your sound with an app Open an app…

  • eSquared Customer Portal – Password Reset

    Logging into the eSquared Customer Portal: To log in to the eSquared Customer Portal, please start by visiting http://www.e2cc.com and click Login at the top right. Forgotten Password If your login attempt was not successful: Click the “Forgot Password?” link A window will pop up and will request your username….

  • Service Connectivity

    Apple: Restart the Device: Hold the power button down until you are prompted with the power down option. Once device is completely turned off power it back on by holding the power button. Network Reset: (Will forget WIFI passwords) Go into Settings>General>Reset>Reset Network Settings. It will prompt you for your…

  • Email Issues Troubleshooting

    Step 1 – From your home screen, select your “Settings” application. Step 2 – Scroll down until you see “Passwords and Accounts” (iOS 12) or “Accounts and Passwords” (iOS 11) and select it. Step 3 – Click on your exchange email address. Step 4 – At the bottom of the…