Please see below for some helpful links and guides. If you aren't finding what you need, please reach out to service-request@e2cc.com

Links

https://kb.e2cc.com/knowledge-base/using-and-navigating-a-billing-analytics-report/

https://kb.e2cc.com/downloading-data-from-your-billing-analytics-report/

Walkthrough (legacy)

Logging into the eSquared Customer Portal

1. Go to http://www.e2cc.com/ and click on login

2. Enter email address, followed by username and password. If having difficulties logging please see here for help: https://kb.e2cc.com/knowledge-base/esquared-customer-portal-password-reset/
3. Once in the customer portal, click on the Billing Analytics button to get to the analytics section
4. Once there click on the file to load (note in most cases you will see one file, if multiples exist they will be labeled with which division the report is for: WMS,TMS or MTM)

Navigating Billing Analytics

All Billing Tabs will have a few common pieces

Navigation bar

Clicking on any of the icons (barring the company logo) will take you the corresponding page or pop-up menu.

Icons in blue convey what tab a user is on.

Filter Pop-up Menu

Clicking on the gear icon on any tab will display the filter menu, this allows you to focus data on a specific time period. Clicking on the gear again, will cause the menu to close,

Overview

Snapshot view of the health of the account, provides charts and high-level view of the account.

Detail

Provides a breakdown of each line, similiar to the detail tab on the historic excel based reporting.

Data usage

Provides a breakdown focusing on data used.

Help Pop-up Menu

Click on the “?” icon will cause the user to leave to the knowledge base website which includes this guide,

Navigating the Dataset

Each tab will have different graphs and tables but a most interactions and tools are common

Filtering via Graph or table

While the filter pop-up menu allows you to filter data, you can also filter data via navigation of the different charts and tables on a tab.

For Example:

If we click the section, showing the iPhone Device count on the Graph

Then the Total spend and data usage charts to the left of the graph will now only show the costs and usage for your iPhones:

Downloading Data

In some cases, you may want to extract or download the data used in the billing analytics display.

On any chart or graph, you may click on “…” to access the more options menu (highlighted yellow below)

The first option will be to export data

This will take you to a menu allowing to download just the data shown or all of the data attached to the chart.

Mobile Hotspot Troubleshooting with Computer Network resets

Enabling Mobile Hotspot iOS:

Note: Wi-Fi must be turned off to enable Personal Hotspot.

1. Go to Settings
2. Tap on Personal Hotspot.
   1. 
3. Select the Personal Hotspot switch to turn the mobile hotspot on.
   1. 

Note: The Personal Hotspot network name is the same name as your iPhone.

4. To change the personal hotspot's password, select Wi-Fi Password.
5. Change the password as desired, then select Done.
   1. 

Note: To change the network name, from the home screen, select the Settings app > scroll to and select General > select About > Name. Rename your device using the on-screen keyboard, then select Done.

7. When devices are connected to the Hotspot Wi-Fi network, Personal Hotspot and the number of devices connected will be displayed in the Status bar.
8. From the Personal Hotspot screen, select the Personal Hotspot switch to turn the hotspot off.

Troubleshooting on iOS via Network Reset:

1. Go to Settings.
2. Tap on General.
3. Tap Reset.
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4. Tap Reset Network Settings, enter your passcode if prompted.
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Note: You will then see the Apple logo and your phone will restart and try to reconnect to the network.

Enabling Mobile Hotspot Android:

1. Turn off Wi-Fi.
2. Open the Settings app.
3. Tap on More in the Wireless & Networks section.
4. Choose Tethering & Portable Hotspot.

Note: Tethering & Mobile Hotspot item might be found on the main settings app screen.

5. You may see text describing the process. If so, dismiss the text.
6. Touch the box to place a check mark by the Portable Wi-Fi Hotspot or Mobile Hotspot item.
7. Choose the Set Up Wi-Fi Hotspot to configure the connection.
8. Tap the Save or OK button to set your changes.
9. When the mobile Hotspot is active, you will see the Hotspot Active notification icon.

Troubleshooting on Android via Network Reset:

1. Open the Settings app.
2. Tap General Management, Backup and Reset or More (depending on your Android).
3. Tap Reset or Reset Network Settings.
4. Tap Reset Settings.

Note: If prompted, enter your PIN, password or pattern.

6. Tap Reset Settings one more time to confirm.

Forgetting Wi-Fi connection on PC:

*This may vary based off PC version and operating system

1. Click the Start button on the bottom left.
2. Select Control Panel.
3. Select Network and Internet.
4. Click Network and Sharing Center.
5. In the task list, choose Manage wireless networks.
6. In the Network table, select the existing profiles and click Remove.
7. You may see a warning dialog box, click OK.
8. Then go back to Network and Sharing Center and choose Change adapter settings -> right click Wireless Network Connection -> click Connect/Disconnect.
9. Click the refresh button to view available wireless networks. Highlight the network which you want to connect, double click it or click Connect button.

Windows 10:

1. Click the Wi-Fi button from the system tray (bottom right corner).
2. In the list of available Wi-Fi networks, locate the network that you want to forget.
3. Right on the network that you want to remove.
4. From the menu choose the Forget option.
5. That Wi-Fi network is removed from the list of known networks.
6. Reattempt to reconnect to your desired network.

Forgetting Wi-Fi connection on Mac:

1. Pull down the Wi-Fi menu icon and choose “Open Network Preferences” or go to the “Network” preference pane from Apple menu and System Preferences.
2. Open Network Preferences in Mac OS X from the menu bar.
3. Select “Wi-Fi” from the network panel sidebar, then click the “Advanced” button in the corner.
4. Go to Advanced Wi-Fi Network Preferences in Mac OS X.
5. Go to the “Wi-Fi” tab and find the router/network to forget under the “Preferred Networks” list.
6. Select the network and then choose the [-] minus button to remove (forget) the wireless network.
7. Remove a Wi-Fi Network.
8. Confirm to forget the Wi-Fi network by choosing “Remove.”
9. Click “OK”, then exit out of System Preferences, choose “Apply” if asked.

iPhone/iPad Battery Troubleshoot

Determine Battery Health:

Let’s start by checking the current health of your battery. If a battery is old or defective, its capacity might be reduced, which will prevent your phone from holding as much charge as it once did.

 Check Battery Maximum Capacity and Performance

• Go to Settings > Battery > Battery Health
• Check the Maximum Capacity percentage and Peak Performance Capability     

The Maximum Capacity percentage shows the current maximum capacity of the battery compared to when it was new. If this percentage is low, it might be a sign that the battery is defective or might need replacing.

The Peak Performance Capability section will display additional information about the performance of your battery. This is also a useful tool for determining if your battery needs replacing.

Tips to Extend Battery Life:

These tips can be used to extend the battery life of your iOS device by reducing overall power usage.

 Check Battery Usage by Applications

• Go to Settings > Battery
• Tap on Last 10 Days
• Scroll down to view Battery Usage By App

This list shows the applications that have been using your battery. Look through this list to see if any applications seem to be using more battery than expected. Next, we will try to close some of these applications so that they are not using your battery while running in the background.

 Closing Applications Running in the Background

• Double tap the Home button on your device
  • If you have an iPhone X or later or an iPad with iOS 12, go to the Home Screen, swipe up from the bottom of the screen and pause for a moment in the middle of your screen
• Your recently used applications will be Swipe up on the application preview to close the application

Regularly closing applications will preserve your battery by preventing them from running in the background.

 Enable Low Power Mode

• Go to Settings > Battery
• Enable Lower Power Mode

Low Power Mode will preserve your battery life by automatically reducing the brightness of your screen and optimizing device performance.

Disclaimer: When enabled, Low Power Mode will prevent applications from running in the background. This might cause the Mail application to not receive emails until the application is opened.

 Disable Background App Refresh

• Go to Settings > General > Background App Refresh
• Disable Background App Refresh

By disabling Background App Refresh, this prevents applications from updating while not being used.

Disclaimer: If you require a certain application to update while not currently being used, you can enable Background App Refresh and disable individual apps.

 Turn Down Screen Brightness

• Go to Settings > Display & Brightness
• Slide Brightness to the left to turn it down

Powering the screen of the phone takes a considerable portion of the battery. This can be reduced by keep the screen brightness down when possible.

 Log Out of Personal Apple ID

If the Apple ID account that is used on your device is the same as the one used on your personal (non-work) device, the devices will constantly try to synchronize information and may cause a drain on battery.

You can check which Apple ID you are logged into on your device by going to Settings and tapping your name at the top of the screen. If this email belongs to your personal Apple ID, we would advise to log out of this account by tapping Sign Out.

We recommend logging into an Apple ID with your work email address.

Android Battery Troubleshoot

Tips to Extend Battery Life:

These tips can be used to extend the battery life of your Android device by reducing overall power usage.

 Reduce Screen Brightness and Sleep Time

• Go to Settings > Display > Advanced > Screen Timeout > Select a short time (30 seconds)

This will reduce your battery usage by turning off your screen quickly, once you are not using it.

Powering the screen of the phone takes a considerable portion of the battery. This can be reduced by keep the screen brightness down when possible.

• Swipe down from the top of your screen with two fingers
• Move the screen brightness slider to the left

 Turn On Power Saving Mode

• Go to Settings > Device Management > Battery > Select a Power Saving Mode (Mid or Max)
• You can also tap the Save Power button to put unused applications to sleep to prevent them from draining your

Disclaimer: By turning on Max Power Saving Mode, certain applications might not be allowed to run in the background, preventing them from functioning correctly.

 Close Background Applications

• Tap the Recent Applications Button for your model phone
  • Samsung Devices
  • Google Devices
  • LG Devices
• Swipe the application preview to the left or this will close the application.

By closing applications that remain open in the background, your phone will use less processing power, which will then lead to saving battery power.

 Turn off Bluetooth and Mobile Hotspot

• Go to Settings > Connections > Disable Bluetooth
• Next, tap Mobile Hotspot > Disable Mobile Hotspot

Bluetooth and Mobile Hotspot will drain your battery very quickly as your phone constantly tries to search and try to connect to other nearby devices. Limit the usage of these features to save battery power.