Samsung Tab OS 6.0 Display Troubleshooting

Issue: The Display is Too Dark

1.Verify Brightness Settings

• Open Settings, Select Display Settings, Brightness, then Adjust Brightness Settings
• Ensure Auto Brightness/ Outdoor Mode is disabled on device

2.Verify Power Saving Mode is turned off

• Open Settings, Select Battery
• Turn Power Saving Mode 'OFF"
• Turn Ultra Power Saving Mode 'OFF'

Samsung OS 6.0 Bluetooth Troubleshooting

1.Open Settings and select Bluetooth. If button displays as Blue/ON then the Bluetooth option is ON. It will display as Gray/OFF when not turned ON.

2.If desired equipment is paired (listed under Paired Devices), un-pair by selecting the Gear Icon then Unpair. Once unpaired, repair by selecting the equipment.

3.You can attempt to pair to another Bluetooth device to determine if tablet or Bluetooth device is causing the issue.

4.Attempt a Hard Reset by turning the device off, holding the Volume Up, Home, and Power buttons until the Android symbol appears, then using the Power button to select 'Normal Reboot Now'. See attached video for How-To.

*The device can be defective if the Bluetooth setting stays gray when attempting to turn ON.

JACS Hard Reset

Useful as a last step in troubleshooting. Be careful not to Factory Reset.

1. Start with the device Turned OFF
2. Press and Hold the Volume Buttons and Power button until the Android symbol appears. Select the Power button last to ensure it does not override the process and just reboot the device.
3. Use the Power button to Select the option: 'Normal Reboot Now'

Video: