Samsung Tab Hard Reset

Useful as a last step in troubleshooting. Be careful not to Factory Reset.

1. Start with the device Turned OFF
2. Press and Hold the Volume Up, Home, and Power button until the Android symbol appears. Select the Power button last to ensure it does not override the process and just reboot the device.
3. You may see a screen that displays as 'No Command' it will disappear and take you to the recovery screen.
4. Use the Power button to Select the option: 'Normal Reboot Now'

Video:

 

Video Transcript:

Welcome to the tutorial on how to perform a hard reset on a Samsung device.

0:08  To Begin, please ensure the device is turned off. Press and hold the volume up, home, and power buttons. Make sure you are pressing the power button last, as it can override the process if it is selected first.

0:21 Press and hold the buttons until you see an Android icon in the center of the screen.

0:27 You may see a pop up that displays No Command, this is normal and will disappear momentarily.

0:35 Next, you will see the recovery mode screen with Normal Reboot Now lit up. Use the Power Button to select this option and the device will reboot. Make sure you do not select the Wipe/Factory Reset option as this will cause you device to delete all applications and data and the device will need to be reconfigured.

0:58 Now the device is restarting and you have successfully performed a hard reset!

This tutorial was brought to you by eSquared Communications.

How To: Troubleshoot Bluetooth Setting for Samsung OS 7.0+ Devices

1. Open Settings, select Connections, then select Bluetooth. If the toggle next to Bluetooth is blue like in the picture, the Bluetooth setting is ON. If it is gray it is in the OFF position.  

2. If desired equipment is paired, unpair and re-pair by selecting the gear icon next to the paired device and select unpair.

3. The device may be defective if the setting bounces back to off or is grayed out when you attempt to turn it on.

• You can attempt to pair to another Bluetooth device to determine if tablet or Bluetooth device is causing the issue.

4. Attempt a Hard Reset by turning the device off, Selecting the Volume Up, Home, and Power Buttons until the Android Symbol appears. Use the Power button to Select 'Normal Reboot Now'

Samsung Tab WiFi Troubleshooting for OS 7.0+

1.Open Settings, select Connections, select WiFi- Turned on if icon is Blue

2. Attempt to connect to another WiFi to determine if the tablet is defective.

3.Attempt to connect an alternate device to WiFi to determine if there is an issue with the WiFi Network.

4. Perform a Hard Reset by turning the device off, Hold the Volume Up, Home, and Power button until the Android symbol appears then select 'Normal Reboot Now' See attached video for How-To.

5.Reset Network Settings by opening Settings, selecting General Management, then Reset, finally Reset Network Settings.

Samsung Tab WiFi Troubleshooting for OS 6.0

1.Open Settings, select WiFi: if turned ON successfully: the icon will show Blue/ON.

2. Attempt to connect to other WiFi connections to determine if the tablet is defective

3. Attempt to connect alternate device to WiFi to determine if other devices are able to connect to WiFi network

4.Perform a Hard Reset by turning the device off, Hold the Volume Up, Home, and Power button until the Android symbol appears. Then select 'Normal Reboot Now' See attached video for How-To.

5.Open Settings, Select Back Up and Reset, then Reset Network Settings